• Delivered efficiency-based savings representing a 5-fold return on investment for the Provider
• Delivered efficiency improvements leading to a 33% cost reduction in non-emergency transport expenditure
• Reduced unnecessary journeys/routes
• Wait and return costs eliminated, where possible
The Challenge
MIAA Solutions provided support to a large complex organisation with a number of historic transport contracts. The organisation requested an in-depth review into the efficacy of their current ad-hoc courier and patient transport contracts. The findings would then be used inform a new organisational transport contract specification.
The Solutions team’s objectives included the identification of improvements in contract management controls and a requirement to improve efficiency through the integration of transport contracts.
The Approach
The Solutions team conducted a comprehensive analysis of courier and patient transport services for the client, looking at all the transport spend and booking data for the fiscal year 2023/24. The review involved combining contracted vehicle bookings, with ad hoc vehicle bookings; including an overlay of the route and costs contained within the existing contracts.
To ensure the data was reflective of the providers operational demands, workshops were held with high usage departments to facilitate a better understanding of the data in an operational setting.
Using data analytics, Solutions built a transport dashboard to provide visual insights into data distribution across geographical locations, enabling the team to track the distribution of courier service costs across the North-West region. Using spatial analysis enhanced the decision-making process by providing a clear, visual representation of geographical data.
In addition to the courier analysis examination, the patient/people transport gained insights into the characteristics and needs of the transport users and the process of requesting transport. The team identified periods of increased demand and the availability of specialist transport.
Ongoing stakeholder engagement was essential to the success of this improvement project. Collectively reviewing insights with divisional managers enabled transparency and helped to drive ongoing accountability and improvement throughout the project.
The Outcome
The review provided the organisation with a clear understanding of their patient and courier requirements, informed by detailed demand data, operational intelligence and geographical analysis.
The accompanying report outlined key findings and highlighted strategic recommendations to optimise transport services efficiency and improve contract management. The outcomes of the review pinpointed areas of duplication, inefficiency and areas requiring improved control measures.
The Solutions team supplemented these findings with the most recent 12-month transport costs. Overlaying the report’s recommendations with current expenditure levels led to a 33% cost reduction for non-emergency transport through a reduction in unnecessary journeys/routes and the elimination of unnecessary wait and return costs. The efficiency-based savings alone represented more than a 5-fold return on investment for the provider.
Further Opportunities
MIAA Solutions Transport Review also offers organisations an annual transport data review. This allows organisations to assess their data maturity, identify data gaps, provides opportunities to enable operational changes and facilitates data driven contract reviews. Ultimately the annual reviews identify year on year efficiencies, offer savings and cost avoidance opportunities and strengthen governance within the transport service.