A systemic approach to supporting in-depth insights and actionable change. 

• We provide in-house capacity and expertise to conduct thorough investigations and systems-level reviews.
• We reduce the risk of harm to patients by offering independent insight and analysis to identify critical factors contributing to care omissions or errors.
• We identify what can realistically be changed by addressing the gap between ideal solutions and what is practically achievable within your organisation.
• We deliver sustainable change and improvement by ensuring that meaningful results are achieved, even in the face of significant effort and resource challenges.

A tailored approach to suit your organisation:

Our comprehensive approach enables senior clinical leaders to gain insight, identify feasible changes, and implement solutions that drive meaningful, sustainable improvement.

Diagnosis: Impartial assessment and insight
Achieving a clear understanding of what is leading to risks, issues, or harm is crucial. With an expert, objective perspective, we map the current state and diagnose underlying causes —whether they stem from system gaps, cultural factors, or operational inefficiencies.

Focusing on real, actionable change
Not all factors can be changed, but identifying those that can be addressed in a practical and sustainable way is essential. We focus on realistic solutions that are within your organisation’s control and that will deliver measurable impact.

Practical steps with hands-on support for sustainable improvement
We create a tailored, actionable plan with clear steps that your team can implement independently or with our dedicated support, ensuring changes are effectively delivered, embedded, and sustained for lasting impact.

We offer value for money
As a not-for-profit NHS hosted service, we offer solutions that deliver value for money. Our focus is always on enabling our clients to deliver the best possible public service outcome.

What would the outputs look like?
We conduct a comprehensive analysis of your system to uncover key insights using a range of methods, including document reviews, process mapping, on-site observations, and interviews with staff.

• Action Plan Development
  Together, we co-create a clear, actionable, and practical plan to address the identified issues, focusing on changes that will lead to real, sustainable improvements.
  
  
• Detailed Report Option
  A full report of findings and recommendations can be provided, offering clarity and a roadmap for next steps.
  
  
• Support to deliver improvement
  We don’t just advise. Our team of trusted experts, working in partnership with boards, executive and non-executive leaders, clinicians, and frontline staff, to deliver long-term, sustainable solutions.

To find out how our team can support your organisation, contact Steve Warburton, Director of Delivery – Healthcare & Transformation