A leading primary care organisation sought MIAA’s expertise to optimise potential of their new delivery model for modern general practice.

Their vision was clear: optimise sustainable performance, improve patient access, and deliver better health outcomes for their local population.

The Results

Our work provided the leadership team with clear, evidence-based insight into the barriers holding back performance.

This understanding directly shaped their tailored improvement plan, enabling them to:

• Prioritise high-impact actions for immediate improvement

• Build a sustainable foundation for long-term transformation

• Increase confidence in operational decision-making

As a result, the organisation has now engaged MIAA to deliver the next phase of their transformation, including programme management and the creation of standard operating procedures to embed improvements for the future.