Information is at the heart of every health and care service. Organisations have a legal obligation to ensure that information is collected, used, shared and protected appropriately to support safe, effective and high-quality care.
MIAA's Information Governance team supports organisations manage information confidently, securely and compliantly. We provide strategic advice, operational support and specialist expertise to ensure information is available to the right people, at the right time, for the right purpose.
Our experienced Information Governance professionals support organisations across the NHS and wider health and care sector, helping them navigate complex legislative and regulatory requirements while enabling the delivery of services and transformation programmes.
Our Information Governance services support a wide range of organisations, including:
• Integrated Care Systems and Integrated Care Boards
• NHS Trusts and Foundation Trusts
• General Practice and Primary Care Networks
• Community Pharmacy
• Dental and Optical Providers
• Local authorities
• Social Care Providers and Care Homes
• Health and Care Partnerships
• Commissioning and Support Organisations
Whether you require specialist advice, additional capacity, project support or a fully outsourced service, we can tailor our support to meet your needs.
We work with organisations to support them in meeting their statutory obligations and develop a strong governance framework for the effective management of information.
Our support includes:
• Data Protection Officer (DPO) services
• Data Protection Impact Assessments (DPIAs)
• Privacy notices
• Data processing agreements
• Data sharing agreements
• Records of Processing Activities (ROPA)
• Information governance advice and guidance
• Governance framework development
We support organisations in responding effectively to information rights requests and meeting legal requirements.
Our services include:
• Subject Access Requests (SARs)
• Freedom of Information (FOI) requests
• Environmental Information Regulations (EIR) requests
• Exemption advice
• Complex case support
• Process reviews and service improvement
Good records management underpins effective information governance.
Our specialists can help with:
• Records management policies
• Retention schedules
• Disposal programmes
• Information asset management
• Information Asset Registers (IARs)
• Data Flow Mapping (DFM)
• Compliance with NHS Records Management requirements
As organisations increasingly collaborate across systems and partnerships, robust information-sharing arrangements are critical.
We support:
• Integrated care data sharing initiatives
• Multi-agency information sharing arrangements
• Information governance advice for transformation programmes
• Data sharing frameworks
• Data processing arrangements
• Partnership governance documentation
Our team provides practical support when information governance incidents occur.
We can assist with:
• Data breach investigations
• Incident assessments
• ICO reporting requirements
• Corrective action planning
• Lessons learned reviews
• Risk mitigation and governance assurance
Achieving and maintaining DSPT compliance is essential for health and care organisations.
MIAA provides expert support to help organisations:
• Complete DSPT submissions
• Maintain compliance throughout the year
• Review evidence requirements
• Improve organisational maturity
• Address assurance gaps
• Prepare for inspection and audit
Our experienced team works alongside key stakeholders to deliver sustainable compliance and continual improvement.
We recognise that every organisation has different Information Governance requirements.
Advisory Service
Access specialist Information Governance advice and expert consultancy when needed.
Managed Service
Regular operational support delivered by experienced Information Governance professionals.
Outsourced Information Governance Service
A complete end-to-end Information Governance solution delivered on your behalf.
Capacity and Transformation Support
Additional resource for projects, service redesign, backlog reduction, regulatory change and organisational transformation.
Underpinning our service delivery models is our Information Governance Hub – providing responsive support when you need it. Our information governance hub provides:
• Dedicated contact routes
• Timely advice and guidance
• Query triage and escalation
• Access to experienced IG professionals
• Practical support for operational issues
We provide a comprehensive programme of Information Governance training and development, including:
• UK GDPR and Data Protection Act 2018
• Information Governance fundamentals
• Subject Access Requests
• Freedom of Information
• Data Protection Impact Assessments & Privacy by Design
• Information Asset Management
• Data Breach Management
• Senior Information Risk Owner (SIRO) responsibilities
• Caldicott Guardian responsibilities
• Data Protection Officer responsibilities
We can also develop bespoke training tailored to your organisation's specific needs.
Our clients benefit from:
• Access to experienced NHS Information Governance specialists
• Practical and proportionate advice
• Flexible service arrangements
• Reduced compliance risk
• Enhanced organisational assurance
• Support for digital transformation and data sharing initiatives
• Improved resilience during periods of change or increased demand
• A trusted partner with extensive experience across health and care settings
We work collaboratively with organisations to ensure Information Governance supports innovation, service delivery and better outcomes for patients and service users.
Whether you require strategic advice, operational support, an outsourced Data Protection Officer service or specialist support for a specific project, our Information Governance team can help.
Contact us to discuss your requirements and learn how MIAA can support your organisation in managing information safely, securely and effectively.
Email: infogov@miaa.nhs.uk
Telephone: 0330 236 6965
Speak to our team about building an Information Governance service that enables compliance, supports innovation and delivers confidence across your organisation.
For further information contact MIAA's Assistant Director – Information Governance, Hayley Gidman